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Privacy Policy

High Spec Ltd takes protecting the privacy of customer's personal information very seriously. Strict adherence to the terms of the UK Data Protection Acts of 1984 and 1998 and the Privacy and Electronic Communications Regulations 2003 are applied. This ensures correct procedures regarding the storage, use and disclosure of your personal information. Please refer to our Security Policy for further information.

High Spec Ltd will occasionally send details of special offers and products to existing customers. If you would prefer not to receive these details please email us at enquiries@pipe-drape.co.ukor write to the Data Protection Officer at the below address. Please remember to include your full name, address and customer number and we will happily remove you from all future contacts.

As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. For this reason if you do not wish to receive cookies you will not be able to use this website.

If you have any questions regarding our Privacy Policy or Security Policy please get in touch with our UK Customer Services department:

Address:

High Spec Ltd

Pipe and Drape dept

Starlight House

Oaks Way

Earl Shilton

Leicestershire

LE9 7GX

Telephone:01455 842000

Email: enquiries@pipe-drape.co.uk

When customers register with Pipe and Drape to place an order via the internet, telephone or post the following data is captured by Pipe and Drape:

Customer IDTo uniquely identify a customer. Customer IDs are used by Pipe and Drape in all correspondence. These are allocated by Pipe and Drape to all new Customers.

Password – To ensure that access to sensitive information about a customer, and any associated orders placed, is secure.  The password is set by the customer and remains unique to them.

Name & Address – To ensure accurate delivery of all written correspondence to the customer. This is used in all contact with a customer regarding an order and to advise of any future product offerings.

Phone number – To be able to easily contact the customer in the event of any problems arising with orders. Periodically this may be used by Pipe and Drapeto survey customers regarding quality of service.

Email Address – To be able to easily contact the customer in the event of any problems arising with orders. This may also be used to advise a customer of any special offers and product offerings.

For every order a customer enters the following data is also collected.

Payment Card Details – Including card holder's name, card number, card start date (if applicable), card expiration date, card issue number (for debit cards only). These are used to accurately process the card payment and to deal with any queries which might arise.

Recipient Details – Including name/title, address, phone number. These details are used to ensure accurate despatch of the order.